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Setting up Microsoft Outlook

Note: These instructions are intended as a guide only.
The actual procedure and the options you are presented with will depend on which version of the program you are using.
This example is based on Outlook Express v4.71.1712.1

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Start Outlook and click on 'Tools > Accounts > Add > Mail' to start the Internet Connection Wizard

In the 'Display name' box, enter the name you want people to see when they receive your mail.

Click on the 'Next' button.

Getting started

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Start Outlook and click on 'Tools > Accounts > Add > Mail' to start the Internet Connection Wizard

In the 'Display name' box, enter the name you want people to see when they receive your mail.

Click on the 'Next' button.

Getting started

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E-mail details

In the 'E-mail address' box type in your username, followed by the '@' sign and then your domain name.

If this is the only e-mail account set up for your domain you can enter <anything>@your-domain.co.uk for the return address, otherwise enter the username you gave us.

Note: If you have asked for more than one of your POP accounts to be set up we would have used one of them as a 'catch-all' address. Any e-mail addressed to someone for whom there is no alias will get passed to the 'catch-all' account.

Click on the 'Next' button.

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For 'My incoming mail server', select the POP3 option from the menu.

Enter your domain name for both the 'Incoming mail (POP3 or IMAP) server' and 'Outgoing (SMTP) server' options.

Click on the 'Next' button

Server details

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Login details

Select the 'Log on using POP account..' option and enter your username and password.

We would have asked you for your preferred username and password. If we have provided you with a dial up connection these will usually be the same as the ones you use to connect to the Internet.

Click on the 'Next' button

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Your 'Friendly Name' will appear on the list of e-mail accounts you have set up in Outlook so you can identify them.

Enter a name here and click on the 'Next' button.

Account name

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Unless you are on a networked computer select the 'Connect using my phone line' option for the connection type.

Click on the 'Next' button.

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Finally, you need to select the dial up connection you wish to use to connect to the internet and collect your e-mail.

If we have supplied you with a dial up account and you have set it up, the name should appear on the drop-down list of available choices.

Select your preferred connection and click on the 'Next' button.

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And that's it. Well almost, there is one other setting you should check.

Go to Tools > Accounts > Mail and highlight the mail account you have just set up by clicking on it once. Click on the 'Properties' button and then the 'Advanced' tab. Make sure the 'Leave a copy of messages on server' option is un-ticked. If you leave the mail on the server your space allocation will fill up with old messages and, once full, any new messages will be returned to the sender.

IMPORTANT: Please note:

Before you can send e-mail via your account the mail server needs proof of your identity. It does this by asking for your username and password when you try and collect your mail. Without these checks, spammers would be able to send e-mail via your mail server, which could result in your account getting banned.

Unfortunately, if you have mail queued ready to send when you connect to your account, Outlook will try and send it first without waiting for permission from the server which may result in an authentication error.

This is a feature of Outlook, there is nothing wrong with your account set-up or mail server. If you check for any incoming mail first and your username and password details are correct you will then be able to send your messages.

** Remember **
NEVER OPEN AN ATTACHMENT TO AN E-MAIL IF YOU'RE NOT SURE WHO IT IS FROM.

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